Refund Policy
At HushWaterMeadow, we take pride in the quality of our handcrafted pizzas and customer satisfaction is our top priority. If for any reason you are not entirely satisfied with your order, our refund policy is designed to provide a fair process to address your concerns and ensure a positive experience with our brand. This policy applies to purchases made through our website hushwatermeadow.site.
Cancellation Policy
If you wish to cancel your order, please do so within 5 minutes of placing the order by contacting us at +39 06 1234 5678. If we have not started preparing your order, we will cancel it and issue a full refund to your original payment method in €. However, if the preparation process has begun, the order cannot be canceled and a refund will not be possible.
Incorrect or Incomplete Orders
If you receive an order that is incorrect or incomplete, please contact us immediately at +39 06 1234 5678 so we can rectify the situation. Depending on the circumstances, we may offer a refund, a partial refund, or a voucher for future use. This will be handled on a case-by-case basis to ensure your satisfaction with our service.
Quality Concerns
If you are unhappy with the quality of the pizza or any other menu item, please contact us within 2 hours of receiving your order. Provide a brief explanation and, if possible, a photo of the issue. If the claim is justified, we will offer you a choice between a full refund, a replacement order, or a voucher for future purchases.
Refund Processing
All refunds will be processed to the original payment method used for the purchase within 7 business days of the resolution agreement. Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.
Non-Refundable Items
Please note that gift cards, vouchers, or any other promotional offers are non-refundable and cannot be exchanged for cash.
Contact Information
If you have any questions or concerns about your order or our refund policy, do not hesitate to contact us:
- Phone: +39 06 1234 5678
- Address: 1456 Via Bella, Rome, 00185, Italy
Policy Updates
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. This policy was last updated on March 1, 2023.